General Terms and Conditions

These terms apply to the use of accommodation services provided by Lights and Stones Guesthouses (hereinafter: the Service Provider).

1. Booking process

Bookings are made via email or written confirmation. A booking becomes final when the guest transfers the deposit amount (50% of the total price).

2. Payment terms

Deposit: 50% upon booking confirmation

Remaining 50% payable by bank transfer on the day of arrival

3. Cancellation policy

Regular periods (September–May):

Full refund: cancellation at least 10 days before arrival

Cancellation within 10 days: deposit is non-refundable

Peak periods (June, July, August):

Cancellation within 15 days: deposit is non-refundable

Cancellation within 4 days or no-show: full accommodation fee is payable

4. Guest data submission

Guests must provide the personal details required by law at least 2 days before arrival, for registration in the VIZA system.

5. Conditions of use

Guesthouses are provided for the period stated in the confirmation. By finalizing the booking, the guest accepts the house rules, available on the accommodation’s website and on-site.

6. Force majeure

The Service Provider accepts no liability for unavoidable external events (e.g., weather, epidemics, government restrictions) that prevent the service from being fulfilled.

7. Complaints

Guests may submit complaints to: szentbekkalla15@gmail.com
The Service Provider will respond within 14 days.